These Terms of Service ("Terms") are an agreement between you and Wheeltrack Technologies Pvt Ltd ("we", "us") for your use of the Wheeltrack mobile app, the web dashboard and our GPS tracking devices and services (the "Service"). By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility and accounts
- You must be at least 18 years old and able to enter into a binding contract.
- You must give accurate information and keep it up to date.
- You are responsible for keeping your password secret and for everything done through your account. Tell us immediately if you suspect unauthorised access.
- Accounts may be created for you by our authorised agents or dealers when a device is installed.
2. The Service
The Service lets you see the location and status of vehicles fitted with our tracking devices, review route and trip history, receive alerts, set geofences, track part and licence expiry, and send supported remote commands to the device. Some features depend on your device model, plan or account type.
Tracking depends on things outside our control, including GPS satellite reception, the mobile network coverage used by the device's SIM, the vehicle's power supply and correct installation. We do not guarantee that location data, alerts or notifications will always be available, accurate, complete or delivered on time.
3. Acceptable use
You agree that you will:
- only track vehicles that you own or are lawfully authorised to track;
- inform drivers and other people whose movements may be revealed, and obtain their consent where the law requires it;
- not use the Service to stalk, harass or unlawfully monitor any person;
- not tamper with, reverse engineer, overload or try to gain unauthorised access to the Service, the devices or other users' data;
- not use the Service for any unlawful purpose.
4. Remote immobiliser and relay commands
Where your device supports it, the Service can cut fuel or power to the vehicle remotely. Use this feature only when it is safe to do so. Never immobilise a vehicle that is moving or in traffic. You are solely responsible for the use of remote commands sent from your account and for any consequences, including damage, injury or loss arising from them. Commands may be delayed or fail when the device is offline or out of network coverage.
5. Devices, installation and warranty
- Devices should be installed by our authorised technicians or agents. Faults caused by improper installation, tampering, physical damage, water damage or electrical faults in the vehicle are not covered by warranty.
- Warranty terms for each device are those given at the time of purchase.
- The device needs an active SIM and data connection. Network charges or subscription fees apply as agreed at purchase.
6. Fees and subscriptions
Prices, subscription periods and renewal terms are as quoted to you at purchase or renewal. Unless stated otherwise, fees are payable in advance and are not refundable for a period already started. If a subscription is not renewed, tracking and related features may stop.
7. Intellectual property
The Service, the app, its software, design and content belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable licence to use the app for its intended purpose while you have an account. You keep any rights you have in data about your own vehicles.
8. Third-party services
The Service uses third-party services such as map, geocoding, push notification and mobile network providers. Their availability and terms are outside our control.
9. Suspension and termination
You can stop using the Service and delete your account at any time (see Delete Account). We may suspend or close your account if you breach these Terms, fail to pay fees, misuse the Service, or if required by law. On termination, your right to use the Service ends; data is handled as described in our Privacy Policy.
10. Disclaimer
The Service is a tool to help you monitor vehicles. It is not an emergency, anti-theft guarantee, insurance or safety system. To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied.
11. Limitation of liability
To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, data, vehicles, goods or business, arising from your use of or inability to use the Service, including theft of a vehicle, missed or delayed alerts, inaccurate location data, or the use of remote commands. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.
12. Indemnity
You agree to compensate us for any claims, losses or costs arising from your breach of these Terms, your misuse of the Service, or your tracking of any vehicle or person without proper authority or consent.
13. Changes
We may change these Terms or the Service. We will post updated Terms on this page with a new effective date and notify you of significant changes in the app or by email. Continuing to use the Service after changes take effect means you accept them.
14. Governing law and disputes
These Terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute informally. Any dispute that cannot be resolved this way is subject to the exclusive jurisdiction of the competent courts of India.
15. Contact
- Email: support@wheeltracker.in
- Company: Wheeltrack Technologies Pvt Ltd