This Privacy Policy explains how Wheeltrack Technologies Pvt Ltd ("we", "us") collects, uses, shares and protects information when you use the Wheeltrack mobile app, the web dashboard at www.wheeltracker.in and our GPS tracking devices (together, the "Service"). By using the Service you agree to this policy.
1. Information we collect
Account information
- Name, mobile number, email address and username.
- Your password, which is stored only in a hashed (irreversible) form.
- Postal address, and the type and copy of an identity proof document when it is collected during device installation or onboarding.
- Account role (customer, agent, sales representative or administrator) and which agent registered you.
Vehicle and device information
- Vehicle details you or our agent enter: registration number, make and model, odometer reading, fuel efficiency, speed limit, part and licence expiry dates.
- Tracking device identifiers such as the IMEI number, and which vehicle a device is fitted to.
Location and vehicle telemetry
The GPS tracker installed in your vehicle continuously sends the vehicle's precise location (latitude and longitude), speed, heading, ignition (ACC) status, external power and battery status, and device heartbeat signals to our servers. From this data we produce trip history, distance and usage statistics, geofence entry and exit events, and alerts (for example over-speed, ignition, low battery, tamper and idle alerts). Location is collected by the tracking device in the vehicle, not by your phone.
We convert coordinates into readable street addresses (reverse geocoding) using third-party map services listed in section 4.
App and technical information
- A push notification token (Firebase Cloud Messaging) so we can send you vehicle alerts and service notices.
- Login sessions and access tokens, and the IP address and time of requests, which we use for security and abuse prevention (for example limiting repeated failed login attempts).
- Support tickets and messages you send us.
We do not collect your contacts, photos, messages, call logs or advertising identifiers, and we do not show advertising in the app.
2. How we use your information
- To provide the Service: show your vehicles' live location, route history, trips, analytics, geofences and part-health reminders.
- To send alerts and notifications you rely on, such as over-speed, geofence, ignition and low-battery alerts.
- To carry out remote commands you request, such as locking or unlocking the vehicle through the device relay.
- To create and manage your account, verify your identity during installation, and provide customer support.
- To keep the Service secure: detect and prevent fraud, unauthorised access and abuse.
- To maintain and improve the Service, and to comply with legal obligations (including vehicle tracking rules that apply to commercial and public transport vehicles).
3. Who can see your data
- You, through your account.
- The agent or dealer who registered you, and our administrators, so that they can install devices, configure vehicles and support you.
- Service providers who process data on our behalf (section 4).
- Authorities, when we are required to by law, court order or a valid request from law enforcement, or when needed to protect the safety of people or property (for example recovering a stolen vehicle at your request).
- A successor business, if we are involved in a merger, acquisition or sale of assets, under the same protections described here.
We do not sell your personal data and we do not share it with advertisers.
4. Third-party service providers
| Provider | Purpose | Data shared |
|---|---|---|
| Google Firebase Cloud Messaging | Delivering push notifications | Push token, notification content |
| Google Maps Platform | Maps and turning coordinates into addresses | Coordinates |
| OpenStreetMap Nominatim | Turning coordinates into addresses | Coordinates |
| Our cloud hosting provider | Running our servers and databases | All Service data, stored on our servers |
| Mobile network operators | The SIM in the tracking device sends data over the cellular network | Device data in transit |
Coordinates sent for address lookup are not linked to your name or account.
5. How we protect your data
Data between the app, the dashboard and our servers is sent over encrypted HTTPS connections. Passwords are hashed, access to the API requires a signed token, every request is checked against the permissions of the account making it, and logins and sensitive actions are rate limited. Access to administrative tools is restricted to authorised staff. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the authorities of a data breach where the law requires it.
6. How long we keep data
- Account, vehicle, device, location history and trip data are kept for as long as your account exists, and after account deletion as described in section 7.
- Vehicle alerts are automatically removed after about 90 days.
- Aggregated usage statistics (daily distance, running time and similar) are automatically removed after about 190 days.
- Security logs are kept for a limited period needed to investigate abuse.
7. Deleting your account
You can delete your account at any time from the app, or by contacting us. When you delete your account, you are signed out on all devices immediately, you can no longer sign in, push notifications stop, and your vehicles and devices are removed from the app and the dashboard.
Your account, vehicle, device and history records are then deactivated and retained in our systems. They are not visible to anyone through the app, but we keep them for security, fraud prevention, dispute resolution, legal compliance and so that the account can be restored if you ask us to. If you want this retained data permanently erased, email us and we will process the request subject to any data we are legally required to keep. Full steps are on the Delete Account page.
8. Your rights and choices
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:
- access the personal data we hold about you and get a summary of how it is used;
- correct or update inaccurate data (most profile details can be edited in the app);
- request erasure of your data, or withdraw consent, which may mean we can no longer provide the Service;
- nominate another person to exercise your rights in case of death or incapacity;
- raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.
You can turn off push notifications in your phone's settings at any time. To exercise any right, contact us using the details below. We may need to verify your identity first.
9. Tracking other people's vehicles
The Service tracks the vehicle a device is fitted to, which may reveal where its driver goes. If someone other than you drives a tracked vehicle (for example an employee or a family member), you are responsible for informing them and, where the law requires it, obtaining their consent. Do not use the Service to track any person without their knowledge.
10. Children
The Service is not directed at children. You must be at least 18 years old to create an account. We do not knowingly collect personal data from children; if you believe a child has given us data, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new effective date and, for significant changes, notify you in the app or by email.
12. Contact and grievance officer
For questions, requests or complaints about your privacy, contact our grievance officer:
- Email: support@wheeltracker.in
- Company: Wheeltrack Technologies Pvt Ltd
We aim to acknowledge requests within 72 hours and resolve them within 30 days.