This page explains how to delete your Wheeltrack account (by Wheeltrack Technologies Pvt Ltd) and what happens to your data when you do.
Option 1: Delete from the app
- Open the Wheeltrack app and sign in.
- Go to your Profile.
- Tap Delete account.
- Enter your password to confirm.
Your account is deleted straight away and you are signed out on every device.
Option 2: Ask us to delete it
If you cannot open the app or no longer have it installed, email support@wheeltracker.in from the email address on your account, or include your registered mobile number, and ask us to delete your account. We will verify that the request comes from the account holder and confirm once it is done, normally within 7 days.
Agent, sales and staff accounts cannot be deleted from the app. Contact us to close them.
What happens when you delete your account
- You can no longer sign in, and every active session and access token stops working immediately.
- Your push notification token is removed, so you stop receiving alerts and notifications.
- Your vehicles and the tracking devices fitted to them are removed from the app and the dashboard.
What happens to your data
| Data | After deletion |
|---|---|
| Push notification token | Deleted immediately |
| Login sessions and access tokens | Revoked immediately |
| Vehicle alerts | Automatically deleted about 90 days after they were created |
| Aggregated usage statistics | Automatically deleted about 190 days after the period they cover |
| Profile (name, phone, email, address, identity proof), vehicles, devices, location history, trips and geofences | Deactivated and retained. Not visible to anyone in the app |
We retain deactivated records for security and fraud prevention, to resolve disputes and warranty claims, to meet legal and regulatory obligations, and so that your account can be restored if you contact us and ask for it back.
Permanently erasing retained data
If you want your retained data permanently erased, email support@wheeltracker.in and say so. We will erase it except for any information we are legally required to keep, and tell you what, if anything, was kept and why.
Contact
- Email: support@wheeltracker.in
- Company: Wheeltrack Technologies Pvt Ltd
See our Privacy Policy for more about how we handle your data.